Performance management

Performance Management

The IT organization strives to ensure that multiple and sometimes conflicting stakeholder needs are met under pressing conditions and options set. The IT organization is occupied continuously with prioritization and decision making. Performance and compliance to standards need to be monitored against set objectives.

Appropriate metrics are devised to answer key questions, such as the following:

Is IT performance improving?

Is IT decisions and activities aligned with business needs and objectives?

Are IT investments returning value to the organization?

How the IT organization is doing against the competition?

Does ICT stimulate business innovation?

Is ICT well managed?

How does ICT affect the customer’s experience?

Is ICT a productivity enabler?

Are the organisation’s assets and business operations protected?

Are the business risks relevant to IT being managed?